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轩竹智能问答机器人基于RAG+知识库技术，为企业打造AI知识助手，既可直接解答客户问题，也可实时辅助客服人员高效应答，全面提升客户服务质量并显著降低响应时间。系统具备精准的意图识别能力，有效减少答非所问的情况，助力企业构建专业、高效的智能客服体系。
轩竹智能问答机器人通过RAG+知识库技术，为企业构建AI知识助手，实现直接解答客户问题或间接实时辅助客服人员解答客户问题， 提升客户咨询服务质量和降低响应时间
轩竹智能问答机器人使用大模型语义理解能力，精准理解客户意图，给出精准的答案。系统还支持上下文关联以及智能反问， 确保即使在客户输入不够精准的情况下，也能准确理解客户意图，给到客户最合适的答案
传统的小模型机器人:只能通过话术师配置的固定关键词进行触发，导致在面对复杂问题、或者话术师没有配置的相似问题时， 无法理解给出答案。轩竹智能问答机器人引入大模型后的机器人:解决“依赖人工经验”的痛点，自主挖掘有效话术，丰富语料库， 提升机器人的对话能力
产品特点
传统的小模型机器人:只能通过话术师配置的固定关键词进行触发，导致在面对复杂问题、或者话术师没有配置的相似问题时， 无法理解给出答案。轩竹智能问答机器人引入大模型后的机器人:解决“依赖人工经验”的痛点，自主挖掘有效话术，丰富语料库， 提升机器人的对话能力
精准意图理解
使用大模型精准语义理解能力，准确理解客户意图，给出精准答案，减少答非所问
知识库一键生成
应用大模型语义理解能力，可轻松实现QA提取，大大减少了知识录入的工作量
即问即答
系统自动向大模型提问快速调取最优答案，并呈现给客户
问答数据分析提取
多维度数据分析问答问题，支持企业定制化数据分析，自动提取高频问题更多
最新动态
轩竹智能问答机器人轻松完成大模型外呼机器人属性、业务属性、通话规则设定，化繁为简，告别复杂的传统外呼机器人设置中的话术设计、 流程设计、节点调试等操。
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轩竹智能
轩竹智能依托领先的人工智能技术和多年的行业经验积累，构建 行业领先、高效、智能的企业增长解决方案，助力企业实现稳健、 高效、合规地AI转型，实现业绩飞速增长。公司核心成员均在 TOP3科技/互联网公司工作10年以上，具有丰富的行业实战经验及技术积累。
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